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Appointments

flu_shotYou can book an appointment by any of the following methods:

  • Register for our online service (please ask for a registration form at reception. You will also need to present valid forms of ID showing your photo and proof of residence).
  • Telephone the surgery between 8:00 am and 6:30 pm on 01275 841630
  • Come in to the surgery 

Half of our appointments can be booked up to four weeks in advance. On-the-day appointments are released at 8:00 am.

The online system shows all available GP appointments so we recommend that you try logging on at 8 a.m. to see  appointments that have been released on the day. If appointments are not shown at 8 a.m. trying refreshing your browser.

To avoid the early morning rush if you wish to make a routine, pre-bookable appointment we recommend phoning after 10:30 am.

In addition to our routine appointments, an ‘Urgent Surgery’ provides an Advanced Nurse Practitioner, supported by a duty GP, to respond to any urgent problems that need to be dealt with on the same day.

We also have an allocated GP to carry out any home visits that are required.

Text Message Reminder Service

For all face-to-face appointments you are able to receive a reminder by text message 24 hours before your appointment. All you need to do is give us your mobile number and this will automatically happen.
If you no longer need your appointment please follow the instructions in the text in order to cancel the appointment.
Please note, if your mobile number has been given in relation to another medical record (e.g. partner or child), you will also receive appointment reminders for them.

Telephone Consultations

We also offer telephone consultations. Often these will be suggested when following up investigations or changes in medication.

Please note that telephone appointments cannot be booked online.

Chaperones

If you require the presence of a chaperone during your consultation please make your request at reception prior to your appointment. Our staff have been trained to provide professional, discrete chaperoning. 

Cancellations

If you cannot attend an appointment please inform us as soon as possible. Appointments are a valuable resource and we may be able to give your slot to someone else. You can do this by:

a) Phoning us on 01275 841630

b) Coming into the surgery

c) If you have registered for our online appointments service you are able to cancel booked appointments using the online system.

d) If you have given us your mobile number and receive an appointment reminder by text, you have the option to cancel the appointment, following the instructions in the text message.

 
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