The Care Quality Commission                                                                               

The Care Quality Commission (CQC) regulates all health and adult social care services in England, including those provided by the NHS, local authorities, private companies or voluntary organisation. It also protects the interests of people detained under the Mental Health Act. 

The CQC makes sure that essential standards of quality and safety are being met where care is provided, from hospitals to private care homes. It has a wide range of enforcement powers to take action on behalf of people who use services if services are unacceptably poor.

Patient.co.uk

Patient.co.uk is one of the most trusted medical resources in the UK, supplying evidence based information on a wide range of medical and health topics to patients and health professionals. This site is where we get most of our Patient Information Leaflets that we give out to you in our consultations. It is also an excellent resource for links to medical charities and support groups for a whole range of conditions.

EasyHealth                                         

North Somerset Clinical Commissioning Group

North Somerset Clinical Commissioning Group (CCG) is the organisation which is responsible for making sure that the people of North Somerset have the NHS health services they need. Our own Dr Ryan is the Clinical Lead for Paediatrics on the CCG.

The CCG covers the North Somerset area. It is led by a Governing Body who work with clinical leaders and members to secure best value for patients and the people of North Somerset.  Best value means achieving the best possible health outcomes and the best possible health care within the resources available.

Click here to visit the North Somerset CCG website

Positive Step

Feeling down or depressed? Suffering from anxiety or panic attacks? Bereavement? Not certain who or what will help? Positive Step provide support and counselling for patients with straightforward mental health concerns. Varying levels of intervention are offered depending on individual need. You may self-refer (see website below) or be referred by your GP.

When first referred you will be given help to access the website. You may be booked onto a course or a telephone appointment arranged for you. Wellness Advisors will then make an initial assessment and either facilitate courses and/or offer 1:1 brief therapy either by telephone or face to face. If more imput is required you will be referred on to a therapist employed by Avon and Wiltshire Mental Health Partnership (AWP). They are all trained to deliver cognitive behavioural therapy (CBT) and offer this either 1:1 or via therapy groups.

Click here to visit the Positive Step website

Addaction

Do you, or others, think you have a problem with elicit drugs? Need help? Addaction are a large national charity that have been commisioned to provide Drug Recovery Support to patients in North Somerset. They provide counselling, support, needle exchange and drug substitute prescribing (ie methadone) to minimise risk and harm; the ultimate goal being to become drug free. 

Please note - as a practice we do not provide drug substitute medication without a patient first engaging with Addaction or a similar agency.

Contact

35 The Boulevard
Western Super Mare
Somerset  BS23 1PE
South West Tel: 01934 427 940  Fax: 01934 415 330

Click here to visit the Addaction website

Addiction Recovery Agency

Is alcohol a problem for you or a member of your family? ARA has 25 years experience of providing specialist services for people with alcohol and/or drug issues. In North Somerset they provide alcohol support with services including advice and guidance, counselling and community and in-patient detox.

Services are provided by a team of staff and volunteers operating from Weston-super-Mare with an outreach clinic at the Marina Health Centre (Portishead) on a Friday morning. ARA offers direct access at Weston on a Monday, Wednesday and Fridays 11.00am -1.00pm without the need for an appointment.

ARA, Alcohol Misuse Service
31 Alexandra Parade
Weston-super-Mare
BS23 1QZ

Tel 01934 415376

Fax 01934 643082

Click here to visit the ARA website

Walking for Health        

Click here to view the Walking for Health website. You can get in touch with the local Portishead group via this website.

Portishead Town Council

A directory of arts, sport, social hobbies, support and community groups, promoting health and wellbeing in the local area.

Click here to visit the website

North Somerset Council                                                             

Click here to view the North Somerset Council Health and Social Care page. This contains links to many useful information sites.

Social Support:                                                                                         

• Care Connect

The Care Connect service is the first point of contact for all social care enquiries in North Somerset. It offers impartial advice on social care issues including care link, home care and residential and nursing homes. The service is available Monday to Friday from 8am to 6pm. They can guide you towards social care services and put you in touch with voluntary, statutory or private sector organisations for help.

Telephone: 01275 888 801

Email:  care.connect@n-somerset.gov.uk

Fax: 01275 888 407

Minicom:    01275 888 805

Website:    www.n-somerset.gov.uk/my-services/socialcare/health/communityconnect/home-hospital-support/

• Community Connect

The Community Connect service is run by the Curo Group and covers the whole of North Somerset. It aims to support elderly people to stay connected, supported and active in their communities so that they can remain living independently at home for as long as they choose. Community Connect is able to help people by improving their awareness of services, support and advice and by helping them to access support.

Telephone: 01275 888 803

Email: communityconnect@curo-group.co.uk

Website: www.n-somerset.gov.uk/communityconnect

Ready to Stop Smoking                                                                              

It is never too late to benefit from the medical and financial benefits of giving up smoking. 

In Portishead, the local pharmacies now provide Stop Smoking Services. They offer support and advice and, if needed, will liaise with us to provide medication. You do not need a referral to access the service.

Click here to visit the Smokefree website

Further North Somerset Smokefree information can be accessed by phoning 01275 546 744

Young People 

We welcome all young people to our surgery and we will respect your privacy, dignity and religious
or cultural beliefs.

Our mission is to help you stay physically and emotionally healthy

Our doctors and nurses can give you help and advice about any worries you have about your health including, sexual health and contraception, weight issues, skin problems, stress, alcohol, drugs smoking and lots more. If you have any non-medical concerns or have a question about how to use our services our General Manager Kath Payne will be very happy to talk to you in person or on the phone (please call us on 01275 841630). Or you can send a question to Kath using the 'contact us' feature on this website.

We know it can be a bit scary talking to a doctor or nurse about your worries so here are some top tips to help you.

• If you feel nervous bring a trusted friend or relative with you.

• If you are worried you will forget to mention something write a list and bring it with you.

• Don’t be afraid to ask the doctor/Nurse to explain things if you don't understand.

Please click here to view our Practice Leaflet for Young People

How to make an appointment

Please ring 01275 841630

You can also book appointments online - please register at https://patient.emisaccess.co.uk 

If you need to be seen that day for emergency contraception (morning after pill) please let the receptionist know and she will book you in (you don't need to be registered with us to use this service).

Sexual Health

We provide the following sexual health services.

• Contraception including pills injection and implants

• Emergency contraception ("morning after pill")

• Referral for pregnancy termination

You can request if you want to see a female or male member of staff and the receptionist will do their best to help you. Don’t forget you can come with a friend.

Emotional health

We realise that being a Young person brings its own particular stresses and worries so ask for help when you need it, don't struggle on your own. Come and see a Dr or nurse and they will listen and support you.

Stopping smoking

If you want help to give up smoking please make an appointment to see our advanced nurse practitioner. She can help you by offering help, support and nicotine replacement therapy.

Confidentiality

You have a right to confidentiality (privacy), even if you're under 16. Your doctor or nurse can't share information about your health without your permission. They will encourage you to talk to your parents or carers but they should not tell your parents or carers anything without your agreement. You have a right to privacy whatever you ask about. This could include sexual health, pregnancy, drugs, alcohol, eating disorders, depression or any other health problem you're worried about.

BUT if we have serious concerns about your safety we would have to talk to another adult but we would try and let you know first.

Consent

If you give your consent to something, it means you give your permission, you agree. If you are 16 years or over, you have the right to make your own decisions about your health. If you're under 16, you can give your own consent for medical treatment (e.g. contraception like the pill) if the doctor or nurse thinks you are ready to make your own decisions about your health. They will chat to you about how you're feeling and what you want. If they don't think you're quite ready to make decisions about your health, they will ask you to bring a parent or carer to your next appointment.

How was your visit?

We'd really like to know what you think about our surgery - What is good? What could we do better? You have the right to give feedback (good or bad!) about any health services that you have received. We will take it seriously. The information you share with us is confidential and will not affect your care.

Please use the 'contact us' feature on this website to let us know what you think.

Health Information (click on the blue text to go to the website)

Alcohol

Bullying

Childline

Domestic Abuse support in North Somerset

Domestic Violence

Drugs

Eating Disorders

Family Lives - Your Teen's Health and Wellbeing

Help for Young Carers (Cross Roads Care)

Housing Support and Advice

Learning Disabilities

Mental Health for Young People

North Somerset Substance Advice Service

Pregnancy

Sex and Young People

Sexual Health - information and services

• WISH Clinic in Weston (sexual health care and contraception advice and treatment in a confidential and friendly environment)
• Brook (free and confidential sexual health and wellbeing services. They have a clinic in Bristol)
• Terrence Higgins Trust  (local office Tel: 0117 955 1000)
• No Worries (local confidential teenage health service)
• Bristol Sexual Health Clinic at Tower Hill

Sexuality

Support to Stop Smoking

Teen Boys' Health (15-18)

Teen Girls' Health (15-18)