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Important information about the coronavirus (COVID-19)

Updated 15th June 2020

Until further notice, we kindly ask that you do not come in to the surgery, other than for the reasons listed below:

  • A clinician has arranged for you to come in for a face to face appointment (please see the 'Appointments' page for more information)
  • You are collecting a paper prescription or something else which can't be sent to you

For anything else, please phone the surgery on 01275 841630.

If you do come into the building, please wear a scarf or another covering across your mouth and nose to protect yourself and others in the building.

Dr Timmis has produced a list of Frequently Asked Questions, which you can find in the Useful Links area or by clicking here

To help us to manage the increased pressure on healthcare services and to protect our patients and staff from potential infection we have moving to a system of telephone triage for all appointment requests. This means that you will speak to a clinician on the telephone first and if they feel that they need to see you face to face then they will arrange a time for you to come into the surgery. Pre-bookable face to face appointments will not be available while this situation continues.

Update for Flu vaccinations 2020/2021

We are currently working on the Practice plan for the upcoming flu season. Please be assured that you will be contacted by us if you are eligible to have your flu vaccination this year.

Chronic Disease Monitoring

If you are due blood tests that you have on a regular basis, either annually or more frequently, phone on a day you are free to have the test. Nursing staff will try to accommodate the request that day or ask you to phone back on a subsequent day. You cannot currently book in advance for any type of consultation.

Repeat Prescription Requests

For repeat prescription requests, we recommend downloading the NHS App . For guidance on setting up the NHS App click here

We will send your prescription to the pharmacy electronically. Just tell us which pharmacy you would like us to use.

Due to an increase in demand, please allow 3 working days before collecting your prescription.

Sending Photos to the Surgery by Email:

It is sometimes helpful to send a photo to us to help the clinician further assess your symptoms. For important information about this process and the email address to use, please click here.

Measles Outbreak

Public Health England have advised that there are confirmed cases of measles in our area.

If you suspect that you or your child may have measles please do not come into the surgery - call us first on 01275 841630. If you are then advised to come in please do not sit in the waiting room. If possible, ask the ill person to wait in the car and the GP will come out to them. If this is not possible please inform the reception desk and we will direct you to an isolated waiting area.

If you or your child have not had two doses of the MMR vaccine this is available for free on the NHS - please contact us.

Mission Statement and Patient Charter

Our Mission Statement sets out what we will do and what we believe. The Patient Charter summarises what we ask our patients to do in return.

Please click here for more information.

Blood Pressure Drop-in clinics

Blood Pressure drop-in clinics run every Thursday from 2 - 4 p.m. (Covid 19 Update Drop-in-Clinic currently suspended, consider self monitoring your BP)

Named GP for all Permanent Registered Patients

All patients have been allocated a named GP at the practice. Whilst this doctor has been designated as having overall administrative responsibility for your care, this does not prevent you from seeing any other doctor in the practice.

 

CQC

(Site updated 14/08/2020)
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