Appointments

Appointments System

During the Coronavirus Pandemic, our appointments system has changed to enable us to:

1. Direct you to the most appropriate clinician. For GP and Advanced Nurse Practitioner appointments, a telephone appointment will be booked. 

2. Protect other patients and staff from potential infection.

3. Cope with the increased pressure on healthcare services

The current arrangements to book an appointment are as follows:

GPs and Advanced Nurse Practitioners:

  • We will initially book a telephone appointment with the clinician. If they feel that they need to see you face to face then they will arrange a time for you to come into the surgery.
  • Some telephone appointments are available to book online from 8 a.m. every morning.

Nursing Team:

  • Nursing team appointments are made available one week at a time and are released on Monday mornings.

How to book an appointment

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • Online via the NHS App - For guidance on setting up the NHS App click on this link: How to register for online services using the NHS App.pdf
  • Online via Patient Access - follow the link at the top of this page. To enable you to use this service, you must sign up at the surgery in order to receive the necessary passwords. 
  • Online appointments are currently only available for a selection of GP phone call appointments (released at 8 am each day) and flu vaccination clinics.
  • By phone - Please call our reception team on 01275 841630

 

Cancelling an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

You can cancel appointments online or by calling us on 01275 841630

When arriving for your appointment

Please:

  • Wear a mask or other covering over your face
  • Arrive close to the time of your appointment (i.e. not too early)
  • At the time of booking we will ask you whether you are coming by car and have a mobile phone.
    • If you have a car and mobile phone, please wait in your car until the clinician calls you to ask you to 'come in now'.
    • If you are not travelling by car or do not have a mobile phone you are welcome to wait in our waiting room. Social distancing arrangements are in place.

Please come in on your own, unless it is not possible as a result of frailty/mobility issues or young children (in which case only one adult/carer please)

The Red Zone

For patients who are being seen in the Red Zone there is a separate entrance at the rear of the building. Please do not come into the main surgery entrance.

Please click on the link below for directions

PMG entrances Sept 2020 no shielding.pdf

Chaperones

If you require the presence of a chaperone during your consultation please make your request to the receptionist or clinician. Our staff have been trained to provide professional, discrete chaperoning.

Interpreter

If you require an interpreter please notify the receptionist or your clinician and they will arrange this for you.

Our interpreter service is available over the phone.

Home Visits

If at all possible, it is best to see our patients at the surgery where we have extensive equipment and facilities available as well as easy access to the clinical record and the support of other staff if needed.

However we do appreciate this is not always possible. If you do need a home visit you can help us by calling us on 01275 841630 before 10:00.

As a general rule home visits are reserved for patients who are:

  • Housebound (do not leave the house for any reason)
  • Terminally ill
  • So unwell that they cannot be mobilised, or to do so may cause serious harm

The following are not reasons for a GP to provide a home visit:

  • Age alone (the criteria apply to both older and younger people)
  • Transport problems
  • Childcare issues

The visiting doctor will need to prioritise the visits based on clinical need. To support this, please be prepared to pass on some details to the reception staff. The doctor may phone you before visiting to confirm the clinical details and to determine if a home visit is indicated. Occasionally, the doctor will make arrangements for an alternative member of the community team to visit such as a District Nurse.

Please note, home visits are time-consuming and put a great pressure on resources. They are almost never appropriate for children or the usually fit and well and it is the doctor’s right not to visit if he thinks the request is medically inappropriate.

In the event of a genuine life threatening emergency please dial 999. For life-threatening emergencies requesting a visit from a GP can delay life-saving treatment.

Text Reminder Service

If you have provided us with a mobile phone number you will receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

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